Refund & Returns Policy

Returns

We want you to be completely satisfied with your purchase from Premium Card Marketplace Limited.

You may request a return within 30 days of receiving your order. To begin a return, please contact us at sales@tcg-sc.co.uk with your order number and details of the item you wish to return.

Consumer Cancellation Rights

If you are purchasing as a consumer, you have rights under the Consumer Contracts Regulations to cancel eligible orders within 14 days of receiving your goods. Returned items must be sent back within 14 days of notifying us of your cancellation.

Conditions for Returns

To be eligible for a return, items must:

• Be returned in the same condition in which they were received.
• Include all original packaging where applicable.
• Be complete and not missing any components.
• Show no signs of misuse, alteration, or damage after delivery.

Trading Card Singles

Due to the collectible nature of trading cards, returned single cards must be received in the same condition as originally supplied. Cards that have been played, damaged, altered, graded after purchase, or substituted may not qualify for a full refund.

Graded Cards

Graded cards must be returned in their original grading case, sealed and unaltered. Any damage to the grading case may affect eligibility for a refund.

Sealed Products

Sealed products must remain factory sealed and unopened to qualify for a return, unless they are faulty or damaged upon arrival.

Non-Returnable Items

The following items cannot be returned:

• Digital products
• Download codes
• Opened sealed trading card products
• Mystery boxes or randomised products once opened
• Items damaged after delivery through misuse or accidental damage

This does not affect your statutory rights regarding faulty, damaged, or incorrectly described goods.

Return Shipping Costs

Where an item is faulty, damaged in transit, or supplied incorrectly, we will cover the reasonable cost of return shipping.

For change-of-mind returns or unwanted items, the customer is responsible for return shipping costs.

We recommend using a tracked postal service, as we cannot be responsible for returns lost in transit.

Damaged, Faulty or Incorrect Orders

If your order arrives damaged, faulty, or incorrect, please contact us as soon as possible at sales@tcg-sc.co.uk.

To help us resolve the issue quickly, please provide:

• Your order number
• Photographs of the item
• Photographs of the packaging
• Photographs of the shipping label (where applicable)

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method within 5 working days of approval. Processing times may vary depending on your payment provider.

Exchanges

We only offer exchanges for items that are defective, damaged, or supplied incorrectly.

Please contact sales@tcg-sc.co.uk if you require an exchange.

Contact Us

Premium Card Marketplace Limited

Registered Office:
The Homestead
Grange Road
Netley Abbey
Southampton
SO31 5FF
United Kingdom

Email: sales@tcg-sc.co.uk
Phone: 07901 579528

Company Registration Number: 17162828
VAT Registration Number: GB486035575